Keraton At The Plaza, Part Of The Unbound Collection By Hyatt Hotel Jakarta, Jakarta ➤ Reviews, Rooms & Prices 2025

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About the Hotel

Jl Mh Thamrin Kav 15, Jakarta, Indonesia, 10350

Keraton At The Plaza, Part Of The Unbound Collection By Hyatt is a 5-star Jakarta hotel featuring elegant design inspired by artwork from ancient Indonesian royal palaces. Amenities include a year-round outdoor pool, a full-service spa, and fitness center. The hotel offers direct access to Plaza Indonesia for shopping.

Rooms & Amenities

Rooms at Keraton At The Plaza include air conditioning, flat-screen TVs, minibars, and private bathrooms with rainfall showerheads. Spacious rooms feature free Wi-Fi and city views, while quadruple rooms offer separate living areas. Guests can also enjoy complimentary early check-in and late check-out.

Dining Options

Dining options include the signature 7th-floor restaurant serving international cuisine and the Bengawan restaurant offering Indonesian dishes. Guests can also relax with drinks at the bar/lounge. The hotel features a total of two restaurants.

Leisure & Services

Leisure activities at Keraton At The Plaza include accessing the full-service Keraton Spa, offering massages and body treatments in 14 treatment rooms. Guests can also work out in the fitness center or enjoy tennis on-site. A sauna and an indoor pool are available for relaxation.

Business & Location

The hotel provides business facilities, including a 24-hour business center and a meeting room measuring 215 square feet. Staff speak English, Indonesian, and Javanese at the 24-hour front desk. The property has a paid airport shuttle service and is a short drive from popular landmarks like Monas and the National Museum.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Queen Room

Max:

2 persons

64 m²

Bed options:

2 King Size Beds

City view

Shower

Coffee machine

room details

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Deluxe Corner King Room

Max:

2 persons

75 m²

Bed options:

1 King Size Bed

City view

Shower

Coffee machine

room details

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King Room

Max:

2 persons

64 m²

Bed options:

1 King Size Bed

City view

Shower

Coffee machine

room details

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Getting around

A list of all available modes of transport

City Center

Jakarta 1.9 mi

Airports

Halim Perdanakusuma (HLP) 10.1 mi

Soekarno Hatta (CGK) 18.7 mi

Metro stations

Dukuh Atas BNI3300 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Lovely Spa

“I had a truly relaxing spa experience with complete facilities like the whirlpool and sauna that enhanced my massage therapy.” view full review

Delicious Dining

“La Moda's Lobster rice was unbelievably delicious, and the variety of options at the Executive Club Lounge made every meal a treat.” view full review

Excellent Gym

“The gym was well-equipped and spacious, which helped me maintain my fitness routine easily during my stay.” view full review

Luxurious Comfort

“The rooms are exceptionally spacious and decorated with high-quality amenities that made me feel right at home.” view full review

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Allergy-free rooms
Elevator
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Cycling
Tennis court
Yoga class
Sports trainer

Guest Parking

Electric kettle

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car rental
Laundry
Tours/Ticket assistance
Grocery shopping service
Stores/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Outdoor dining area
Special diet menus

Business

Meeting/ Banquet facilities

Children

Cribs

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Saltwater pool
Indoor swimming pool
Pool with view

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Dressing area
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Curtains

Location

Jl Mh Thamrin Kav 15, Jakarta, Indonesia, 10350

Map view

Jl Mh Thamrin Kav 15, Jakarta, Indonesia, 10350

City landmarks

Jl. Silang Monas

National Monument

1.4 mi

Jl. Medan Merdeka Barat

Merdeka Square

1.3 mi

Museums

National Museum

1.1 mi

Mall

Grand Indonesia Mall

2200 ft

Monuments and Landmarks

Welcome Monument

2800 ft

Mall

Plaza Indonesia

3000 ft

Museums

Textile Museum

4700 ft

Jl. M.H. Thamrin 11

Sarinah Thamrin Plaza

2400 ft

Shopping Area

Thamrin City Trade Mall

4500 ft

Parks

Taman Suropati

1.4 mi

Gallery

National Gallery of Indonesia

1.6 mi

Museums

Taman Prasasti Museum

1.4 mi

Jln. Teuku Umar 40

Sasmita Loka Ahmad Yani Museum

4100 ft

Gallery

Galeri Indonesia Kaya

2200 ft

Public Building

Jakarta City Hall

4600 ft

Museums

Museum of the Declaration of Independence

4600 ft

Jalan Medan Merdeka Selatan

1.2 mi

Jl. HOS. Cokroaminoto

Taman Menteng

4300 ft

Mosque

Sunda Kelapa Grand Mosque

1.4 mi

Museums

Jakarta Cathedral

1.8 mi

Jl Medan Merdeka Barat

Arjuna Wijaya statue

4600 ft

Mosque

Baitul Ihsan

4500 ft

Museums

Gedung Joang 45

1.4 mi

Church

Saint Theresia Catholic Church

3800 ft

Nearby

Fountains

Dancing Fountain

1300 ft

Shopping Area

Alun Alun Indonesia

1300 ft

Plaza Indonesia Lt. 3

Miniapolis Plaza Indonesia

200 ft

The Warehouse Plaza Indonesia

Haluu

500 ft

Events

Institut Francais d'Indonesie

1400 ft

Gallery

Bartele Gallery

1600 ft

Restaurants

Kitchenette Central Park

3600 ft

Jl. Letjen. S. Parman No. 28 Central Park Ground Floor

Bengawan

3800 ft

Jl. MH. Thamrin Kav 15

OSO Ristorante

3500 ft

Jl. MH. Thamrin Kav. 28 - 30 Altitude

Keraton Lounge

3900 ft

Jl. MH Thamrin Kav. 15 Keraton at the Plaza Hotel

Cloud Lounge & Dining

3500 ft

Kav 28-30 Jl. MH Thamrin The Plaza 49th Floor

Queen's Tandoor

3500 ft

Kav. 57 Jl. MH. Thamrin Permata Plaza

AW Kitchen by Akira Watanabe

3600 ft

Jl. M.H. Thamrin no. 28-30 Plaza Indonesia Lantai 2

AMKC Atelier

3600 ft

Jln. M.H. Thamrin no. 28-30 Plaza Indonesia Level One

Enmaru

3200 ft

Jln. M.H. Thamrin 28 - 30

Reviews and Ratings

Feedback from previous guests about their experience.

82%

liked the hotel and would stay again

8.2/10

Great

Rooms

8.1

Location

9.4

Service

8.1

Dining

8.4

Victoria

United Kingdom, January 2025

9.8/10

I had a wonderful stay at this hotel! The location is perfect, tucked away yet right near the shopping area, making it a cozy escape. The staff was incredibly attentive and skilled, which made our five-night stay feel truly special. The only downside was that we wished we could've stayed longer because the kids loved it here so much.

Rooms

10.0

The rooms were meticulously clean and well-kept, providing a comfortable atmosphere for the entire family.

Service

10.0

The service was exceptional; the staff were always cheerful and quick to respond to our needs.

Location

10.0

It's conveniently located within Plaza Indonesia, which made dining and shopping easy while still offering enough privacy.

Dining

9.0

Although I didn’t indulge in every meal, the overall cleanliness and atmosphere made the dining experience enjoyable.

Facilities

10.0

The amenities were excellent, and it was clear they maintained everything to high standards.

Eva

United Kingdom, December 2024

7.2/10

I had a mixed experience at the hotel. The room was spacious and the proximity to a major mall was a huge plus. However, issues with cleanliness and maintenance took away from the overall luxury feel. While the breakfast was delightful, service in some areas left much to be desired, particularly with the responsiveness to maintenance issues.

Rooms

7.0

The room was very spacious at 70sqm, featuring large walls of glass, but it showed signs of wear and tear, with maintenance issues evident.

Service

5.0

Service was somewhat lacking in attention, especially regarding responsiveness to my maintenance complaints.

Location

9.0

The hotel is excellently located, directly connected to Plaza Indonesia mall, making it very convenient for shopping and dining.

Dining

9.0

Breakfast was a highlight, offering a great variety including a delicious Lobster Egg Benedict.

Facilities

6.0

The common areas and gym needed better cleaning, which affected the overall enjoyment of the facilities.

John

United Kingdom, December 2024

8.6/10

My stay at this hotel was truly unforgettable! The glamorous atmosphere and the large rooms with city views made for an incredible experience. The personalized service from the staff, especially Ella and Daniel, added a magical touch. However, I found the overpowering scent in the lobby a bit off-putting, and some upkeep is needed in certain areas of the hotel.

Rooms

9.0

The rooms were spacious and offered stunning views of the city. They came equipped with automated blinds, which I loved, though some areas showed signs of wear.

Service

10.0

The service was exceptional, with staff like Ella and the entire club lounge team going the extra mile to ensure a perfect stay.

Location

Dining

Facilities

7.0

The gym was adequate and the small pool met my needs for exercise, though I noticed some cleanliness issues like rust around the mirrors.

Steven

United Kingdom, December 2024

8.4/10

I found a true gem in Jakarta with this hotel. It had a luxurious atmosphere and spacious rooms that felt like a home away from home. The highlight was definitely the staff, who were genuinely warm and attentive. While the dining experience left something to be desired, particularly with breakfast, the excellent service made up for it. Overall, I had a lovely stay and would eagerly return.

Rooms

10.0

The rooms were top-notch and spacious, equipped with high-quality amenities that made my stay comfortable and enjoyable.

Service

10.0

The service was exceptional; from the warm welcome at the lobby to the personalized attention from the staff, I felt truly cared for throughout my stay.

Location

9.0

The hotel is perfectly located as it is connected to a mall and within walking distance of other attractions, making it super convenient for exploring Jakarta.

Dining

6.0

Dining could be improved; while the room service was excellent, breakfast options were lacking and did not meet my expectations.

Facilities

7.0

The facilities were nice, but some areas seemed to need a bit of maintenance, particularly in the common spaces.

Fred

United States of America, December 2024

9.2/10

Keraton at The Plaza Jakarta is an outstanding choice for those seeking a luxurious and family-friendly getaway. The rooms are spacious and comfortable, making it hard to leave, especially with the stunning amenities like the indoor pool. The service truly makes you feel special, but keep in mind that the prices can be on the higher side.

Rooms

10.0

The rooms were spacious, luxurious, and incredibly comfortable, leaving a lasting impression.

Service

10.0

The service was impeccable. The butler service and staff were attentive, making us feel like royalty throughout our stay.

Location

9.0

The hotel is conveniently located with easy access to Plaza Indonesia Mall, perfect for shopping and leisure activities.

Dining

8.0

The breakfast was delicious, providing a great start to each day, although dinner options have changed slightly over time.

Facilities

9.0

The indoor pool is a highlight, especially for families with kids, while other facilities add to the hotel’s luxury feel.

Evelyn

United Kingdom, November 2024

7.4/10

This hotel has a lot going for it with spacious rooms and excellent amenities, but my experience was marred by maintenance issues and noise. While the staff were warm and welcoming, the service lacked attention to detail, especially during my check-in. The location is a plus, being conveniently attached to a mall, but the room issues were disappointing overall.

Rooms

6.0

The Junior Suite was large and spacious, but it showed noticeable wear and tear with some problematic features, such as inconsistent air conditioning and a faulty shower. Rating: 6

Service

5.0

Service was hit or miss; while some staff members were pleasant, the overall responsiveness and attention to guest issues could be improved. Rating: 5

Location

9.0

The hotel is conveniently located within Plaza Indonesia, making it easy to access various dining and shopping options nearby. Rating: 9

Dining

9.0

Breakfast at the Bengawan restaurant was excellent and a highlight of my stay, offering a great spread of local and Western dishes. Rating: 9

Facilities

7.0

While the hotel boasts nice facilities and access to a mall, maintenance of amenities like the gym was lacking. Rating: 7

Matt

United States of America, September 2024

6.8/10

My stay at this hotel was a mixed bag. While the location is prime and the dining experience was excellent, the room condition left much to be desired, particularly with maintenance issues. The staff was friendly, but the overall service could really use some improvement, especially in urgent situations. Overall, a decent option but certainly not without its challenges.

Rooms

5.0

The room was spacious, but it showed clear signs of wear and tear, with several maintenance issues including a flooding bathroom.

Service

5.0

The service was generally friendly; however, there were significant delays when I needed urgent assistance.

Location

9.0

The hotel is conveniently located within the Plaza Indonesia complex, with easy access to shopping and dining options.

Dining

10.0

Breakfast was truly a highlight, with a great selection of delicious items, especially the Lobster Egg Benedict.

Facilities

6.0

Facilities were good overall, but the gym had a noticeable unpleasant odor which detracted from the experience.

Terry

United States of America, September 2024

9.8/10

My stay at the hotel was absolutely fabulous! The ambiance felt like a private oasis, and I was continuously delighted by the warm and personalized service from the staff. The room was very spacious and well-maintained, providing a comforting escape after a busy day. The only minor drawback was that I felt some amenities could have been a bit more extensive. Overall, a remarkable experience that left me wanting to return!

Rooms

10.0

The room was spacious and had a fresh, modern look. It felt very comfortable, making it easy to unwind and relax.

Service

10.0

The service was outstanding! The staff went above and beyond, handling requests efficiently and providing thoughtful touches, like extra amenities and a lovely brownie at turndown.

Location

10.0

The hotel has a fantastic location next to Plaza Indonesia, making it convenient for shopping and exploring the area.

Dining

Facilities

9.0

The hotel had excellent facilities, but I wish there were more options for dining and relaxation on-site.

Jay

United States of America, July 2024

8.6/10

I had an incredible stay at Keraton. The location is ideal, tucked away from the hustle while being connected to Plaza Indonesia. The service, especially the executive lounge team, was exceptional and made us feel right at home. However, the bathroom maintenance issues and some noise disturbances were disappointing and dampened our experience a little.

Rooms

7.0

The Junior Suite was spacious, but it showed some signs of wear and tear, which was a letdown.

Service

9.0

The staff was warm and accommodating, especially the executive lounge team who took care of our dietary needs wonderfully.

Location

10.0

The hotel is perfectly situated in Jakarta, close to shopping and dining yet maintains a sense of privacy.

Dining

9.0

Dining at the hotel's restaurant is a highlight, particularly the breakfast which is a delightful spread.

Facilities

8.0

The executive lounge and spa facilities were fantastic, but the gym had a slight cleanliness issue.

Kenneth

United States of America, July 2024

7.8/10

I had a pleasant stay in Jakarta at the Keraton at the Plaza Indonesia. The location is fantastic, connecting directly to Plaza Indonesia mall and close to Grand Indonesia. The room was spacious and well-maintained, but the furnishings could use an update. The service was excellent, particularly the friendly staff, although I did encounter a few housekeeping issues that need addressing. Overall, it’s a luxurious hotel with good value for a high-end experience.

Rooms

8.0

My Junior suite was huge with a great city view and well-maintained bathrooms. However, the interior furniture needs some refurbishing.

Service

7.0

The hotel staff were warm and welcoming, quickly addressing requests, but housekeeping had some hygiene lapses.

Location

10.0

The hotel has an excellent location with direct access to Plaza Indonesia mall and nearby high-end restaurants.

Dining

7.0

Breakfast offered a nice spread of local and western options, but the in-room dining experience was inconsistent.